80%

of CEO's believe their company delivers a superior customer experience

8%

but only 8% of customers say they receive a superior customer experience

 
Become one of our 5 Clients.

Our founders would love to review what you're looking for and dig into your customer support tools, systems, and processes to uncover opportunities you have to save money, improve profitability, become more efficient, and better serve your customers.

When we partner, we mean it. The following is our focus:

Uncover gaps in your existing customer support
Develop potential actionable plan to address gaps
Help you retain and delight existing customers
Increase profit through reduced churn

Our Rule of 5 Assesment Process

Video chat with CustomerHD founders and your team
Discovery and learn process
Gather and analize key metrics
Review findings and potential path forward

Meet Our Founders

Jon Keane, Co-Founder & CEO

Jon leads CustomerHD day to day, providing high quality customer service through innovation, experienced leadership, and amazing people.  He believes exceptional customer service creates a competitive advantage for companies within their market. He leads with a servant’s heart and creates a culture that empowers his team. He loves working on innovative projects to elevate customer service and create distinctive solutions. His passions for data and people are the foundation to his career.

Joe Schmidt, Co-Founder

Joe Schmidt has been building businesses around customer experience for the past two decades.  He was the co-founder of Canvas on Demand, leading the company from a startup to the Inc 500 list of fastest growing companies.   Canvas on Demand was later acquired by Cafe Press and Joe grew the company to $200M as their CMO.  He’s also been a hands-on investor in many successful companies include Southtree, FilterEasy, and Ice.com.

Frequently Asked Questions

How do you assess if we're a fit for partnership?

We require primarily two things:   1. Access to your relevant support tools. This includes your ticketing system, your phone system, live chat, and any miscellaneous custom reporting you may keep helping manage your business.  2. A couple of answers to a short questionnaire about your current support operation that can be finished, normally in about 3-5 minutes.

How do I know my company information is secure and kept private?

We have the strict security protocols in both how we manage your system credentials and customer information. We also don’t get started until we sign a mutual non-disclosure agreement (MNDA) so your legal team can remain stress-free.

About CustomerHD

CustomerHD is your customer support partner that handles email, chat, and phone; plus strategic guidance on your support strategy.

Submit Your Info For Us to Assess Fit

Qualified companies are added to our waitlist on a first come, first serve basis.
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